Question 1

How do I reset my password?

Accepted Answer

Go to the login page and click 'Forgot Password'. Enter your email and we'll send a reset link. Check your spam folder if you don't see it within 5 minutes.

Question 2

Why is my sensor showing offline?

Accepted Answer

Check the sensor's battery level and WiFi connection. Try power-cycling the device. If the issue persists, move the sensor closer to your router or check our troubleshooting guide below.

Question 3

Camera feed is not loading

Accepted Answer

Ensure your camera is connected to the same network. Clear your browser cache, disable ad-blockers, and try a different browser. The AI surveillance requires a stable internet connection.

Question 4

My data is not updating in real-time

Accepted Answer

Real-time updates require a stable connection. Check your internet speed. If using mobile data, switch to WiFi. Try refreshing the page or logging out and back in.

Question 5

How do I cancel or get a refund?

Accepted Answer

You can cancel your subscription anytime from your account settings. Refunds are processed within 7 business days. See our Refund Policy for details.

Question 6

How accurate is the crop recommendation?

Accepted Answer

Our recommendations are based on scientific data covering climate zones, soil types, and regional growing patterns. Accuracy improves as you provide more location-specific data.

Question 7

Can I use this app offline?

Accepted Answer

Core features like the Crop Atlas, Companion Map, and Space Maximizer work offline. Real-time features like AI Surveillance and weather data require internet connectivity.

Question 8

How do I add a new growing zone?

Accepted Answer

Navigate to the Space Maximizer, click 'Add Zone', select the zone type, and configure dimensions. The optimizer will automatically recalculate your planting plan.

Help Center